Return Policy

Q: Do you accept returns? What is your return window?

A: We are happy to accept returns on all wrong, faulty, or damaged medicines! All orders are eligible to be returned within 15 days of the purchase date. Call us or chat with our customer support representative for assistance.

Please call our Customer Support Team at 0311 113 6337 if you have received defective, damaged, or the wrong merchandise.

Q: What products are not eligible for a return?

Fridge items, loose tablets, milks, diapers, and consumer items are non-returnable.

Q: How can I contact emeds.pk to request additional assistance?

A: If you require assistance with your order, please feel free to contact us in an email. You may also directly call our customer support representative at 0311 113 6337.

Q: How do I return my order?

A: Products must be returned in the original box or packaging. Original packaging of all medicines is mandatory. This way, we can credit your account successfully and return your money.

(Note: Customers are liable to pay the return shipping fees.)

If you wish to return your order, please follow these simple steps (within 15 days of purchase):

  1. Please call us at 0311 113 6337, share the order number containing the item(s) you wish to return.
  2. Name the item(s) on the order you wish to return.
  3. Our representative will verify the order status. If the order date is within the qualifying period, the return process will commence.
  4. Make sure you send an email with the receipt. If you are visiting, please make sure to bring the original order receipt with you.
  5. Once our team processes your return, you will receive a refund equal to the amount originally paid. Any outbound shipping charges will not be refunded when the order is returned.
  6. Your return package can take as long as one week to reach us and be processed by our returns team. You will receive a notice via email once your refund has been finalised.

Q: What if I receive a damaged, defective, or wrong item?

A: Please call us at 0311 113 6337 or email us at help@emeds.pk so we can help make it right

Q: Do you process exchange requests?

A: We are unable to offer an exchange of products at this time.